Terms & Conditions

Terms & Conditions

Welcome to Apollo One. These Terms & Conditions govern your use of our AI-powered phone agent platform and associated services. By accessing or using Apollo One, you agree to be bound by the following terms. Please read them carefully.

1. Acceptance of Terms

By registering, subscribing, or using Apollo One, you accept these Terms & Conditions in full. If you do not agree with any part of these terms, you must discontinue use of our services immediately.

2. Description of Service

Apollo One is an AI-powered phone agent designed for restaurants. The platform answers incoming calls, handles phone orders, manages reservation requests, responds to guest inquiries, and integrates with third-party POS and reservation platforms on behalf of your restaurant. Apollo One is a support tool and does not replace human staff or management judgment.

3. User Responsibilities

As an Apollo One user, you are responsible for maintaining the confidentiality of your account credentials, ensuring all information provided to configure your AI agent (including menus, hours, and pricing) is accurate and up to date, ensuring all activities under your account comply with these terms, and promptly notifying Apollo One of any unauthorized access to your account. You agree not to misuse the platform, attempt to reverse-engineer the technology, or use the service for any unlawful purpose.

4. Third-Party Integrations

Apollo One integrates with third-party POS systems, reservation platforms, and other restaurant tools. These integrations are dependent on the availability and functionality of those third-party services. Apollo One is not responsible for outages, changes, or limitations imposed by third-party platforms. By connecting third-party accounts, you authorize Apollo One to access and transmit data as necessary to deliver the service.

5. AI-Generated Interactions

Apollo One uses artificial intelligence to handle phone interactions on behalf of your restaurant. While designed for accuracy and reliability, AI-generated responses may occasionally contain errors. You acknowledge that Apollo One is not liable for miscommunications, incorrect orders, or booking errors that may result from AI-generated interactions. You are responsible for reviewing call activity and outcomes through your dashboard and configuring your agent settings to reflect accurate business information.

6. Subscription and Payment

Apollo One offers subscription-based plans. By subscribing, you agree to pay all associated fees as outlined in your selected plan. Fees are billed on a recurring basis unless otherwise stated. Non-payment may result in suspension or termination of your account. Apollo One reserves the right to modify pricing with reasonable advance notice.

7. Data Privacy and Call Recording

By using Apollo One, you consent to our collection, processing, and storage of data in accordance with our Privacy Policy. This includes call data, transcripts, order details, reservation information, and usage analytics. You retain ownership of your restaurant's data, but grant Apollo One a limited license to process it as required to deliver and improve the service. If Apollo One records or transcribes calls, you are responsible for compliance with applicable call recording and consent laws, including Washington State's two-party consent law (RCW 9.73.030). You agree to inform callers that calls may be recorded or monitored where required by law.

8. Intellectual Property

All intellectual property rights in Apollo One, including but not limited to software, algorithms, branding, design, and content, belong to Apollo One or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the platform for its intended purpose. You may not modify, distribute, reproduce, or create derivative works from any part of the platform without prior written permission.

9. Limitation of Liability

Apollo One is provided "as is" and "as available" without warranties of any kind, either express or implied. To the maximum extent permitted by Washington State law, Apollo One shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost revenue, lost orders, missed reservations, or business interruption arising from the use or inability to use the service.

10. Indemnification

You agree to indemnify and hold harmless Apollo One, its officers, employees, and affiliates from any claims, liabilities, damages, or expenses arising from your use of the platform, your violation of these terms, or your failure to comply with applicable laws, including call recording consent requirements.

11. Termination of Service

Either party may terminate the subscription in accordance with the terms of the selected plan. Apollo One reserves the right to suspend or terminate your access at its discretion, including for violations of these terms, non-payment of fees, or conduct that may harm the platform or other users. Upon termination, your access to the platform and associated data will be handled in accordance with our data retention policy.

12. Modifications to Terms

Apollo One reserves the right to update or modify these Terms & Conditions at any time. We will notify users of material changes via email or through the platform. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

13. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Washington, United States. Any disputes arising from or related to these terms or your use of Apollo One shall be resolved exclusively in the state or federal courts located in the State of Washington.

14. Contact

If you have questions about these Terms & Conditions, please contact us at apollooneco@gmail.com.

By using Apollo One, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions.